Worse, the buyer has been reported to eBay three times before for this and no action has been taken.” The short version is that if your item doesn’t get to the buyer within 30 days, you must refund the payment. Give support, share information, and connect with fellow members. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. “The buyer claimed the item didn’t arrive but eBay gave a refund, even on items that were signed for. If the item in question was purchased for less than $10, consider giving the buyer a full refund. The amount you refund depends on what was wrong with the item or service received by the customer. This is rediculous!!! Your question is rather confusing, but if tracking shows as delivered and if you entered it onto ebay, then you do not have to refund and you win the case. Grimm is now considering legal action against eBay after a seller claimed a keyboard he had sold was defective. As soon as it was delivered the buyer complained that it was “literally covered in faeces” and demanded a £20 reduction in the price. An eBay partial refund is where you, the seller, return some of what the customer paid for an item, not the full sum. When the seller doesn't respond before the buyer can escalate, ebay will, at their discretion, allow the buyer to keep the item and send a refund. What matters is that you didn't respond to the request in the time required. It usually takes 3 to 5 business days for a PayPal refund to go through. Click on Contact seller. Vora is one of a legion of sellers to have fallen victim to eBay’s lavish buyer-protection policy. You got lucky on the 5 days. “All the messages told the same story,” she says. If I didn’t, they would issue a full refund and let the buyer keep the item. One you receive the returned item you have 6 business days to refund the buyer. Handle a return request . Ebay item sold, refund given, buyer won't return item. 4 min article Check the status of your return or missing item request The long version can be found at the FTC website. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as it’s refunded. You could plead your case to eBay about how the buyer claims a lot of INR's, but it's unlikely to do any good. Copyright © 1995-2021 eBay Inc. All Rights Reserved. The buyer receives the item but claims you sent an empty box – in other words, accuses you of fraud. Since eBay ordered its business sellers to extend their returns policy from 14 to 30 days last year, sellers complain that return rates have escalated and they are being penalised for complying. Photographs show that you have lived.” -Unknown. Get help with an item that hasn't arrived. I recently sold an item on ebay that the buyer paid for via PayPal. However, the company freely acknowledges that its policies are designed to keep customers spending. Secure a Partial eBay Refund in a Few Minutes. He washed it, listed it as used and accepted an offer of £56 plus £5 postage from an expectant mother. If you approve it and the buyer has already paid for the item, you have 10 business days to issue a refund. She was duly refunded by the company but she never sent the bouncer back. If the buyer filed a SNAD return (not as described), you have to authorize the return for a refund and, because you have a no return policy, you have to provide a return shipping label or let eBay know that you want eBay to issue the label. It seems that I did not loose out other than the $1.40 ebay fee, but the principle is still not right. He opened case in PayPal, I want to refund him but have read online that ebay will not refund my final value fee if I refund the buyer through PayPal. Oh and you'll get a defect on your account in that instance too. If a buyer opens a cancellation request with you, you have 3 days to approve or decline it. He wants me to refund him for the item WITHOUT sending the item back??? Hello world! Either way, you're covered by eBay Money Back Guarantee. Business sellers do not have the right to appeal against a decision under eBay rules which leaves a court as the only alternative, it says. If you and the buyer can't agree on a resolution within 3 business days, you or the buyer can ask eBay to step in and help.. eBay’s immensely popular platform has attracted over 174 million buyers throughout the years. eBay will demand a return and the buyer sends the empty box back to you, keeping the item and the money as it’s refunded. For most eBay sellers the story would end there. After all, I did treat her well and acted professionally and gave her the benefit of the doubt, let her keep the item, and gave her 100% refund. Seller Vishal Vora simply asked for an item he had sold to be returned. It was returned damaged. It usually takes 3 to 5 business days for a PayPal refund to go through. If you're still waiting for your item to arrive, … Worse, the buyer has been reported to eBay three times before for this and no action has been taken.” Only when the Observer intervened did eBay refund Lewis. Ebay requires that the buyer keep the item without concern item rather than through! To injury, you can not do business with this company any longer, ” she says refund! Had grown out of pocket after selling an iPhone4 to a buyer who claimed be! Not do business with this company any longer, ” he says buying... Label or eBay will send one for you case with eBay WHICH advised she could return even. Sent by the buyer was able to escalate reasons why eBay will him! Ebay gave refund, however, decided to make a stand refund and gets keep... Claimed a keyboard he had sold was defective the specific policy regarding and! 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