Try reboot the device and re-discover on Alexa. Any new lights will be added to your devices for Alexa to control. Select Enable To … When I set these up, they all worked fine, after a while when trying to control just TV lights, or just lamps (changing colour/brightness) Alexa will say "Lights doesn't support that". Here's how to quickly troubleshoot the eight most common issues you may encounter with Alexa and your Echo devices. Welcome to Razer Support We’re here to help Some Razer services are impacted and customers may experience longer than expected response time due to the unique circumstances COVID-19 has created. The Amazon Echo won't power on and doesn't respond to ... and/or an oscillating violet light ring at the top. More Amazon Alexa how-tos I have to think this is an Alexa error as I changed nothing on my end to cause this. I’ve had trouble with one Hue lamp. While trying to test the new HEX-formatted colors from #821 I encountered following problem:. For this situation please contact support for help. In my living room.I have 2 hue bulbs in lamps, and 2 hue play bars behind my TV. If this doesn’t fix your problem, or you don’t have any Unreachable lights, then one method that often addresses grouping problems is to simply remove the glitchy light and re-add it. -TV Lights: which has the two hue play bars in. Voice: Alexa, turn on the bedroom light after 10 minutes, The action is Now Alexa says I have multiple devices with that name, rename or create a group.No matter what, if the lights appear under the lights page in Hue they do not show u dear the main page. I can control it manually in the Alexa app. New comments cannot be posted and votes cannot be cast, More posts from the homeautomation community. These colors will begin alternating as Alexa responds. A subreddit focused on automating your home, housework or household activity. She's also an expertly-tuned speaker that can fill any room with immersive sound. You say you tried a lot of things, so I am a bit hesitantly to ask, but did you restarted the Alexa App on your phone? Press question mark to learn the rest of the keyboard shortcuts. That means the device microphone is disconnected and Alexa is not listening. I’ve re p evidence 2 new ones and nothing changed. I'd like to be able to control all lights in the room at the same time, but also be able to control lamps+TV lights seperately, is this possible without getting this problem every couple of days? The problem is the Alexa app creates, automatically, a discovered device of "All Hue Lights". Then renamed them in Hue. I just hear the message “device does not support that” Deleted and added the device in Hue. Third-generation Amazon Echo (and Dot): On this device you only need to push the Action button. Every device needs a reasonably different name, it's the naming that confuses her. Hopefully they fix it soon. So if you ask Alexa to turn on a light, and she responds "Okay" but the light does not come on, try manually switching it on and off until the light illuminates. I have 47 devises, they all work with the exception of one, my Kitchen light. 2 Looks like you're using new Reddit on an old browser. Rename your bulb in the Hue app, and then do a Discover again from the Alexa app, should be fixed. Return to the Alexa app -> SMART HOME in the Alexa app. I'm a little late, just found this thread but wanted to say thank you. That way you can say, "Alexa, turn on the lights", and any light you have will turn on. Note: Remember to add the new lights to groups in Alexa as well, for group voice control. I hope it works for you. But Google does not support multiple groups for a single light, where Alexa does. We need the apps to support multiple bridges for the same lights in a multi-router setup. If they do not, I'd like to know what the "dim" value is set to when off? On Echo devices with a camera, a red light bar means that your video will not be shared. What exactly are you doing/saying when Alexa responds 'lights doesnt support that'? That must have been changed with the last update, because it had been working for me for a couple of weeks now. Say "Alexa, turn off do not disturb" to get back to normal. Any help will be greatly appreciated as this is the one I really need. "Alexa, turn on the lights in the Bedroom". Is the error caused by the fact there's a device listed as "Living Room" that covers all the lights in the room? /r/AmazonEcho is a community centered around the Amazon Echo, or as we like to call her - Alexa. Set Up Doesn't Work on Your Echo Device; Echo Device Is Having Bluetooth Issues; Echo Device Is Having Wi-Fi Issues; Echo Device Can't Connect to Wi-Fi During Setup; Alexa Doesn't Understand or Respond to Your Request; Restart Your Alexa Enabled Device; Deregister a Device; Reset Your Echo Device; Green Light Won't Turn Off on Your Echo Device I need multiple groups for a single light because some rooms are very large with 22 lights, which I need to control as a group or subgroups. New comments cannot be posted and votes cannot be cast. I need someone with a real Hue Bridge that is connected to the HA-Bridge to test the Alexa mobile app to see if your real Hue devices report, "Device doesn't support requested value" as well? Looking for help. If I remove all the lights from the Alexa app and re-add them, it works again for a while, and then the same.problem again. Alexa has discovered the devices but cannot manage them, while via Kasa App you can. If your TV still doesn't respond to voice commands: Disconnect other devices connected to your router except for your TV and the Amazon Alexa compatible speaker to reduce the number of connected devices. Any automation questions/discussions are welcome! All Amazon Echo devices built with far-field microphones will support Alexa Guard, only excluding the Echo Sub (which doesn’t have the microphones) and Echo Auto (which isn’t built for it). I just integrated ST and my Alexa. To receive Alexa spoken alerts as soon as motion is detected, rather than after the motion clip is complete, set Early Notification to Enabled in the Blink app - for each camera that interacts with Alexa. It all started yesterday, whenever I asked Alexa to turn off the lights it would reply "a few things share that name" I headed to this subreddit and realized I wasn't the only one so I just waited thinking Amazon has screwed things up Tried again today and it was still not working, so I tried everything I could think of, removing the skill, resetting my Echo, renaming my lights, creating new groups... All I get is "lights doesn't support that" or "Sorry, the device Light is not responding. If you don't already have smart lighting that supports Alexa integration, Amazon has a full list of lighting options, but we're working with LIFX smart lights for this guide. There is an issue with the cloud server. If I remove all the lights from the Alexa app and re-add them, it works again for a while, and then the same.problem again. I’ve never had ‘light’ in my device name. Similar. -Lamps: which has the two Philips hue bulbs in. 3. Check in your Bluetooth settings menu to see if your device is paired with the Echo. On your router, make sure that ports 5228, 5229, and 5230 are open if you are using the router's firewall. Alexa, turn on Kitchen…. Disabled lights in Alexa. About 90% of Hue Light issues occur because someone manually shut a light switch off. When I set these up, they all worked fine, after a while when trying to control just TV lights, or just lamps (changing colour/brightness) Alexa will say "Lights doesn't support that". For example. She's always on—just ask for information, music, news, weather, and more. I'm using a KMC switch with the Tuya smart home app/skill enabled. It’s a GE switch (as 95% of my other devices). Select Search, type in Sengled, and select Sengled from the list. How does Alexa count backlinks? Many people said opening the Alexa App fixed their light problems after the last update. Alexa states, “I couldn’t find a device or group named [name] in your Profile.” If this your first iDevices product or you’re adding an additional product to the Connected app, there are a few steps you will need to complete before Alexa will recognize the product. Worked like a charm. White light (Alexa Guard) A continuously spinning white light means your Alexa device is in Away Mode and Alexa Guard is on and listening for any trouble. Only seems to be some rooms affected though. Solid red light shows when the microphone on/off button is pressed. Here are some of the best IFTTT recipes . Anyway, thank you for your input, I'll check when I get home ☺. Grab the mobile device you have the Amazon Alexa app installed on in order to get the Sengled service added. Does Alexa offer free trials of its services? Press it again to enable your microphone. I also use a second app to control my hue lights because the hue app is garbage for setting up their motion sensors. The Amazon Echo line of smart speakers usually relies on Alexa to give you feedback, but the light ring on top of the device also has a lot to say about what's going on with the Echo. Hi guys, just looking for some advice. How do I contact Alexa? Select Skills & Games. Anyone know how I can fix this? I also started getting the "a few things share that name" on one device a couple of days ago. Remember, if Alexa doesn’t support the device of your choice, you can always create an IFTTT recipe to get around it. The site may not work properly if you don't, If you do not update your browser, we suggest you visit, Press J to jump to the feed. Instance: Ask Alexa " turn on the bedroom light after 10 minutes" To achieve this inquiry, you need to create “Routines” on the Alexa app, for details instruction, please contact the Alexa support. Simply ask Alexa to “turn on the spa,” “turn on spa heater,” or “set spa light to blue.” You can also control additional pool features, such as waterfalls, and control the temperature settings by saying “set spa temperature to 102 degrees.” "Alexa, dim the TV lights" it works if I just say "Alexa, dim the lights" but it dims all lights in the living room. This worked for me. Estimated versus Certified metrics explained. Blue indicators can also mean that your device is trying to pair or connect with other devices. Is Alexa’s data available via an API? The Echo is too far away. The light ring will turn on and off again with a spinning orange light, which means it has reset. Only 1/6 devices fails. Set Up Doesn't Work on Your Echo Device; Echo Device Is Having Bluetooth Issues; Echo Device Is Having Wi-Fi Issues; Echo Device Can't Connect to Wi-Fi During Setup; Alexa Doesn't Understand or Respond to Your Request; Restart Your Alexa Enabled Device; Deregister a Device; Reset Your Echo Device; Green Light Won't Turn Off on Your Echo Device Amazon Alexa creates a smart home that responds to the way you live. If the purple light is pulsing then there's a Wi-Fi error, try reconnecting the device to Wi-Fi. It turns on automagically. Of course, most people don't wait for the light ring to activate before issuing a command to Alexa, but it can be harder to tell that Alexa is dealing with your request and that isn't a good thing. Let there be light: LIFX BR30 Muti Colored Bulbs 4 Pack ($176 at Amazon) The guide. Then I started getting the “blah doesn’t support that” so I did the things normally done. "Alexa, make the lamps blue" that kind of thing. However, if you give a bulb a name with the word "light" in it, this causes a conflict. Alexa and Echo usually work seamlessly together, but sometimes problems can arise. How do I change my payment information? Lock up the house and turn off the lights — just set up a goodnight routine with Alexa. I just had the same issue. To create a Routine Trigger from Blink device activity: Within the Alexa app, tap the Curtain Menu at lower right, then select "Routines". I have been using Alexa for a long time without issue. That way you can say, "Alexa, turn on the lights", and any light you have will turn on. Press J to jump to the feed. Also if you group name is similar to the device names it'll mess her up. The remote control function could have been turned off. If the blue light pipe does not glow in response when you say "Alexa," please try the Push to Talk button on your ecobee4 or SmartThermostat's Home screen. To do this, tap the microphone icon on the bottom-left corner of the home screen, and then tap on the Push To Talk icon. Sometimes, manually cycling the light is the only thing you need to do to restore voice control. However, if you give a bulb a name with the word "light" in it, this causes a conflict. When Alexa detects the wake word, the indicator will turn solid blue with light blue pointing in the direction of the person speaking. They show up on the Alexa app as individual devices, but also as a device listed as "living room". After I added HTTP-calls for some devices in habridge and rediscovered devices in Alexa, the Alexa web frontend shows the type Color Light instead of Dimmable Light.Even though this looks correct, I still get a "device doesn't support this"-answer when prompting Alexa to turn a lamp red. Sensors, switches, cameras, locks, etc. gives me I have multiple lights with that name….so I say turn them all on, and that doesn’t work….. groups are useless. Alexa is a virtual assistant that controls Amazon Echo smart speakers and other smart devices with voice commands. Press question mark to learn the rest of the keyboard shortcuts. Select Sengled Home. When I try to operate it using Alexa, she says “Kitchen doesn’t support that” and it does not turn on/off. Please check its network connection and power supply", My light bulb is working perfectly using both Yeelight app and Mi Home app. Open the Amazon Alexa app, then select the Menu in the top-right corner. Here's how I fixed it: Make sure Echo Dot is selected (with a check mark) and make sure your Group Name is selected. Get a gentle goodnight as the blinds close and the lights dim. Same thing happening to me. Tap on DEVICES, scroll to the bottom, and tap DISCOVER. I’ve been doing very welll for a long time with Alexa and Hue. If you see your Alexa flashing green or the smart speaker has a blinking green light, it's part of the Amazon Echo's notification system. May 22nd, 2018 Reply -Living room: Living Room Echo dot + the device called "Living Room" which is all 4 hue lights. Alexa is designed around your voice. For smart home control , how to control led strip by Amazon Echo voice system ? The problem is the Alexa app creates, automatically, a discovered device of "All Hue Lights". Plus if I asked her to "turn on the light" she would tell me there was no device called "light", hence why I renamed it to "light". "Bedroom doesn't support that". After having a connectivity issue with 1 light switch and deleting/readding in Smartthings, Alexa will not turn it off/on. Internet access on your router could be unavailable. So having "Lamp right" "lamp left" in a group called "lamps" is what's messing her up? In Alexa app, when setup “Routines”, the trigger is. Wake up to soft lights and a cup of coffee. Names it 'll mess her up Menu in the top-right corner devices ) manually cycling the is... 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